Russianguy
Legacy Member
It amazes me how incompetent DELL techs are. My M1330's NVIDIA GPU died twice in the last 20 months and each time i sent the laptop for repairs, something was wrong with it when it came back.
First time, the motherboard / GPU were replaced and when I received the laptop back the charging plug connection was not working at all. Had to send it back for another motherboard replacement.
This week my GPU failed for the second time and also asked dell to install a new wifi card because it was starting to act out on me sometimes. When i got the laptop back with new motherboard/gpu/wifi card, my wireless card was not working properly. It would drop connections after 1-2 minutes and the speed would slide down to 1.0MBS. This was not even fixed by installing new drivers.
To me it seems that defective components get removed from one laptop and then they are inserted into another laptop.
This week i had another anoying experience with my gf's laptop that has home-care warranty. It's also an M1330 and needed its GPU replaced, again for the second time. First time the tech showed up, he didn't even have the right motherboard. He had to come back 3 days later with a new motherboard.
All the above-mentioned mistakes are caused by human error. It doesn't take a phd to see if the motherboard or wifi card works or if you have the correct motherboard in the first place. The amount of time and money that's wasted dealing with all the incompetence must be astronomical.
I haven't owned other brands of laptops but I'd like to know what your warranty experiences were with Dell and other brands because i'd like to change laptops and want to go with a company that's not going to give me headaches.
First time, the motherboard / GPU were replaced and when I received the laptop back the charging plug connection was not working at all. Had to send it back for another motherboard replacement.
This week my GPU failed for the second time and also asked dell to install a new wifi card because it was starting to act out on me sometimes. When i got the laptop back with new motherboard/gpu/wifi card, my wireless card was not working properly. It would drop connections after 1-2 minutes and the speed would slide down to 1.0MBS. This was not even fixed by installing new drivers.
To me it seems that defective components get removed from one laptop and then they are inserted into another laptop.
This week i had another anoying experience with my gf's laptop that has home-care warranty. It's also an M1330 and needed its GPU replaced, again for the second time. First time the tech showed up, he didn't even have the right motherboard. He had to come back 3 days later with a new motherboard.
All the above-mentioned mistakes are caused by human error. It doesn't take a phd to see if the motherboard or wifi card works or if you have the correct motherboard in the first place. The amount of time and money that's wasted dealing with all the incompetence must be astronomical.
I haven't owned other brands of laptops but I'd like to know what your warranty experiences were with Dell and other brands because i'd like to change laptops and want to go with a company that's not going to give me headaches.