Warranty and service benefits
A U.S. vehicle is entitled to the standard 4 years/80,000 km warranty, 8 years/130,000 km emission warranty and an adjustment period of 1 year/20,000 km, once the vehicle has been modified to meet Canadian specifications at an authorized Mercedes-Benz dealer in Canada. Requirements vary by model and may include the installation of day time running lights and changing instrumentation, gear shift selector and certain comfort features. This process can add up financially and take an extended time to complete. After modifications have been carried out, the vehicle must be inspected by a representative of Mercedes-Benz Canada Inc. for which a service fee of $500 applies.
Equipped-for-Canada vehicles have the following coverage not available to U.S. imports:
- 2 years / 40,000 km wear & tear, covering brake pads, rotors as well as light bulbs.
- 5-year perforation corrosion coverage.
- Full battery coverage up to 4 years / 80,000 km (U.S. vehicles are covered for 2 years / 40,000 km).
- Extended Limited Warranty or Star Certified / pre-owned warranties will not be issued by Mercedes-Benz Canada for U.S. vehicles.
- Free service pick-up and delivery for S-Class, SL-Class, CL-Class, and G-Class models from and to customer's residence or office.
- Mercedes-Benz Canada Inc. provides vehicle owners with Mercedes-Benz Roadside Assistance, 24 hours, 365 days of the year, for four years.
- Goodwill consideration after the expiration of the new car warranty.
Additionally, there are service implications regarding imported vehicles. The Canadian dealer organization is trained and equipped to service equipped-for-Canada vehicles. While the Canadian dealer organization provides warranty and other services for U.S. vehicles "visiting" Canada, the organization is not set up to provide such services for U.S. vehicles "resident" in Canada. For example, U.S. only parts in U.S. vehicles are not stocked in Canada.
