drift.mechanic
New member
Hands down, probably the worst auction I've ever been to.
Shelf bids, and opening bids, that exceeded full retail prices, incomplete kits selling as full kits, Chinese knockoffs selling as authentic items and refusing to separate impractically massive lots (example: 60 cans of spray paint, buy them all or don't bid).
Both auctioneers were brutal, couldn't count and often confused themselves, the runners working for the auctioning company, didn't have a clue AND ONE OF THEM, WE CAUGHT CALLING PHANTOM BIDS, TWICE.
Safe to say that next time I head to one of these auctions and recognize these faces, I'm turning around.
Edit: Full reply by Encan DPP from page 10:
Bonjour, Hello,
Danny called me 2 days ago letting me know what is happening on your forum and I must say, I am amazed, astonished and heartbroken over the accusations being posted here. I am writing this letter to give everyone an explanation of your accusations against us. 1st of all, let’s start by proving that this is indeed a Legal Bankruptcy. Anyone can google 9262-8890 Quebec Inc and you will have all of the proof you need.
We went into the store do an inspection and brought in a team of people whose job it is to count all of the products including inventory, office equipment, garage equipment and everything else in the building. They create the lots, tag all of the lots, take the pictures finally prepare a catalogue (that all registered buyers receive when they register on the day of the auction) Then the auction process starts. Now the marketing of the action is ready to start.
For everyone’s information, here are some general auction rules posted everywhere on the internet for anyone to verify if they choose to:
1) Live auctions can be lively affairs, with participants bidding on various goods and services as an auctioneer acts as moderator. Live auctions are conducted by communication, either verbal or with the use of signs, with a single person, the auctioneer, taking bids. Although rules of live auctions vary, there are a number of regulations common to most events.
2) All Bidders Must Register
Before being allowed to bid, all bidders must register with the auction house, and in some cases for larger buyers often leave some kind of deposit so they are not interrupted by the deposit collectors. These bidders will in turn be issued a number and a paddle with which to bid.
3) All Items Sold "As Is"
All items are generally sold "as is," without guarantee made to their value, function or genuineness. For this reason, items are often offered up for inspection for a period prior to bidding.
4) The Auctioneer Determines Bidding
The auctioneer is the only party allowed to determine that a bid has been placed. If an auctioneer misses a bid, the missed party has no right to have the bid reinstated.
5) Item Values Are Estimates
Most items offered at auction are given an estimated value by the auction house. This valuation is only an estimate and is not a guarantee of the object's resale value or its worth.
6) Auction House Holds No Liability
Once an object has been legally transferred over to the winning bidder, the auction house ceases holding any liability over the object. Any damages incurred due to its use or misuse is not the auction house's responsibility.
7) Items May Be Removed From Bidding
Although items may be listed in a catalog as being available for bidding, the auction house generally reserves the right to remove items from bidding at any time, for any reason.
8) Items Must Be Taken Away After Purchase
All items successfully purchased by the bidder must be removed by the winning bidder within a time period set out beforehand by the auction house. The expenses incurred in moving the item are the winning bidder's alone.
9) Bids May Be Disqualified or Rejected
The auction house reserves the right to disqualify or reject any bids made during or after the auction, for any reason.
10) You Must Pay Immediately
Most auction houses require that winning bidders pay all or part of the winning bid immediately after the auction. Failure to do so may result in financial penalties or the forfeiture of the item.
11) The Auctioneer Has Final Say
All disputes over matters related to bidding are referred to the auctioneer, who has final say.
Now that you have read this guide which is available anywhere on the net, here is our explanations for your concerns and complaints:
1) We had done publicity everywhere, where it was clearly stated that inspection was from 9:30AM until 11:00 AM. Many of you showed up at 9:00AM, the doors were opened and people were inspecting the products. This is your opportunity to check, plug in, open boxes, verify contents or condition of the products etc. You have the right to do this right up until the product is sold.
Everyone who wanted to participate in the auction and place bids filled out and signed a registration form. The people at the front desk recommended to everyone that if they were planning to purchase in large quantity, it was recommended to leave a deposit in advance so that the deposit collectors do not break your concentration during the auction process.
Here is the actual registration form that was used. You will notice all paperwork was done in French and English so all attendees could clearly understand everything. Please read it carefully and understand what everyone signed before they were handed a buyers card.
2) Once you registered and signed the document, you were handed a buyers card with your number, on the back of the buyers card, the rules, were clearly printed.
3) With the buyer’s card, you received a 7 page catalogue which included all of the information we had on the products as well as their lot numbers. Once again, on the 2nd page of the catalogue, information on the auction was listed.
4) We had other sheets with information taped to the front door, on the counter and on the back of the computer screens facing everyone that was at the counter.
5)There were speaches made by the staff every half hour since 9:30AM, we invited everyone to look at the 2 buildings (the showroom and the garage).Concerning the trailer and cars at the end of the auction, about some of the products being under reserve and other products that were by sold under the approval of the financing company, some of the products in inventory were held by a finance company and so the sale of some of the goods were subject to the finance company approval. We made that perfectly clear.
6) Now, the auction begins and the auctioneer made his opening speech in French and in English, here are the actual speech documents that he used:
Here are some of the answers to your concerns:
Shelf bids and opening bids:
We received many bids on items from people that came to the auction registered and could not stay for the auction, so they went to see the girls at the counter, placed bids on items that they were interested in and left a deposit. We as well had prebids from several of the many retail shops and suppliers looking to buy some products. We cannot start a bid at $5.00 if we already have a deposit on a bid of $35. If the prebid is $35.00 we will start the bidding at that price. For the people that attended the auction, they will know that most of the prebids were up-bidded anyway, so it changes nothing. I do however apologize if this upset you however this is regular practice in auctions. Anyone can place a pre-bid on an item.
Incomplete kits selling as full kits
It is up to you, as the consumer, to check all of the products before you buy it. This is the reason for the inspection time before the auction and you have the right to inspect during the auction as well, up until the point where the item is sold. The people hired to do the inventory and create the lots are not installers, or car modifiers. They are not there to see if a plug may be missing in a box with 10 parts in it. This is your job as the consumer to do during the allowed inspection time.
Chinese knockoffs selling as authentic items
We cannot be responsible for items that a retail store purchases and stocks. We come in and sell what is there. We only read a description that is on the packaging of the product. It is up to you to either bid or not bid on a particular item.
I DO KNOW, that a CH Walmart impact gun sold for 135$ and a trans stand, not jack, sold for 130$ (if I remember correctly). The CH gun goes on sale at Walmart for 30$ at Xmas so... And the trans stand, well, I purchased mine brand new for 100$ from the manufacturer.
There were a bunch of other tools up for auction though, like fuse kits (hahahahaha), no-name multi meters, no name box wrench sets, no name socket sets, Ryobi drill driver combo, and some more. Like I said, wasn't around for most of those sales though.
I am not sure but I believe most professional service centers use Ingersoll Rand Impact guns. They are quite a reputable company with service centers all over the world.
Regarding the no name wrenches and other tools, this was a Doctor Du Pare Brise, not a snap on tool shop. Our job was to auction off everything including the mops, the Docteur du Pare Brise welcome carpets, the telephone system, even the garbage cans. Everything must be sold. Our job is not to throw out tools that do not have a brand name on it. We are there solely to liquidate the assets of a bankrupt company.
Refusing to separate impractically massive lots (example: 60 cans of spray paint, buy them all or don't bid).
We auctioned off 440 lots approximately in about 6 hours. The 60 spray cans that you are speaking of had a retail value of $5.05 each, totaling $303 retail for he 60 cans. The auction would have been over by 8:00 Pm if we did that. This makes no sense!
A GT30 (if I remember correctly) that looked like it's been on the shelf since the dawn of time was up for auction.
Well, the Garrett that you are speaking of is a GTX35, it was brand new in a sealed box when the inventory guys opened it, it was called at a value of $1634.00 which was the retail price we saw on the box. We did have a pre-bid on it for $800. For your reference, here is a listing of turbo prices http://www.ebay.com/bhp/garrett-gtx35 I do not see one under $1799. You can clearly see the serial number and model numbers on the box and the actual price and model is easy to check.
Now this was a lot of 3 radiators, all brand new, all identical. Bidding starts at 25$/ea and the final sale price... 75$ each! GIVE ME A BREAK! The auction guy almost had a stroke trying to boost the price of them. Now if I compare what was sold for 75$/ea, which ends up being 225$ and you'll probably need all 3 to get one functioning, to say a BWR triple core (BWRAD-HD01), half sized rad which costs me 119$ with a limited lifetime warranty. OR I could always go the Mishimoto route and pay slightly more 141$ OR a Koyo 170$?
So you are saying that we should have stopped the auction at around $50 and announced to everyone to be careful and not overbid? This is an auction, no one forces anyone to bid, this is up to client what he is willing to pay for a product. You say you need to buy 3 to get one running. These were all brand new in the boxes which were on the floor under the Demo that was on the wall. Why do you assume they do not work or are defective? This is only your opinion. As far as other brands that you prefer and what you are willing to pay for it that is your choice and whether it was a good deal or not is up to the buyer.
The bid requirements were inconsistent demanding 5$ minimum bids one second, and accepting 2$ increments the next.
Not to mention, on a few occasions, the auctioneers would refuse to sell an item for 5$, which was the maximum initial bid submitted. It was a NO-RESERVE auction, and frankly, the auctioneer had no right to refuse the bids. ALSO, on one occasion, the auctioneer decided to include a secondary lot to someone AT NO ADDITIONAL COST.
It is up to the auctioneer to take charge of the bidding process. This is why he gets the 12% auction fees. He uses his judgment depending on the product and the price of an item on what value to accept increments. If an item is valued at $500, he will of course not accept increments of fifty cents, but you noticed that the cans of paint and chemicals worth $5-9, he accepted increments of $0.25. The auctioneer runs the auction and he can do whatever he wants. This is why they get paid. This procedure is standard at all auctions. If a product is not bid on, the auctioneer will put 2 lots together or give one away to someone who is spending lots of money, it is totally up to his discretion how to run the auction.
Correct me if I'm wrong, but refusing bids on a NO-RESERVE AUCTION, and INCLUDING ITEMS FOR FREE on other lots, but wouldn't that be a malpractice on the auctioneers part? He doesn't decide what the minimal value of an object is, his job is simple, talk fast and sell the junk to the highest, and sometimes ONLY, bidder.
Where did you read that this was a non reserve auction? Everyone knew that some items were owned by the finance company. It was announced at the beginning of the auction and during the auction on several occasions. Some products are owned by the finance company is subject to their approval. People bid, the winner was registered as well as his high bid, and on Monday, the finance company gets the final word on whether to let the sale go through or to get their products back or to assign someone to sell them by other means. This was made perfectly clear on many occasions. Can you imagine that 4 month old Clarion Display purchased for over $4000 selling for $10 bucks? Or the Corghi Tire machine and balancer purchased 9 months ago for over $22000.00 selling for $650 because there is only one bidder? Would you as the finance company, being owed $18000 on the tire machine, accept a $650 offer?
One every other lot that had more than 2 of the same item, THE AUCTIONEER REFUSED TO SPLIT THE LOTS, PURCHASE THEM ALL OR DON'T BID. Everyone in the room heard it, RavenBlackR1 can confirm.
The winning bidder gets to decide if he wants to purchase one product or the whole lot as long as the products in the lot are identical. Then the auctioneer asks if anyone else wants to purchase one at the same price. If the lots of products are not identical he must purchase the entire lot. When a retail shop won the bid, they took all of them, like the radiators or the toe hooks, or the spray cans and trailer t-harness wiring kits. When an individual won, they did split, like the axle back mufflers, the winning bid took one, then the auctioneer asked who else wants one, and 2 other buyers raised their hands.
L'acheteur 117 etais bien le proprietaire qui avait fait faillite, mais avis mis ses lunettes de douche pour pas que personne lui remarque.
Acheteur 117 était un magasin de détail. Il a acheté plus de $4000.00 à la vente aux enchères. il n'y a pas de quantité maximale quelqu'un peut acheter.
il avais des acheteur qui travail pour eux pour faire monter les enchère
We flatly deny this accusation. Why would we risk our 20 year + reputation just to make a few lousy dollars? We had a few shops contact us after seeing the publicity for the auction and they consigned us a small amount of merchandise that they wanted to sell cheap and quick. Is it possible they were bidding up their own products? Maybe a retail store was trying to bump a price to a competitor? There are tons of theories can be made, but this is out of our control.
les numéro de taxe sur les facture et il son pas valide.
Tous les numéros de taxes sur les factures sont valables. Il est facile de vérifier. Nous sommes une compagnie renom réel qui a en affaires depuis plus de 20 ans.
Mais oui le prix de depart a 5$ sur plusieurs items sa avait aucun sens aussi moi aussi deux fois j'ai vu des gars de l'encan faire monter le prix.
Lesti qui callais la description et qui mettais des prix de depart la pluspart du temps au prix du COST du produit pour pas finir en dessous. Cetait mal organiser ils savent pas la pluspart du temps si cetait par item ou en LOT. Il vendaient un mag au debut UN mag personne voulait bidder 5$ dessus jai offer 1$ sont parti a rire et refuser mon bid il l'ont jamais
Le gars qui a appelé les lots et les offres de départ a été reffering à des offres pré réalisés sur les produits. Si quelqu'un enchère de 35 $ à l'avance, la vente aux enchères débute à 35 $. L’encateur peut refuser toute offre qu'il souhaite, il dirige l’encan. Avez-vous déjà visité une enchère de voiture et voit un encanteur commence à 10 $, s'il vous plaît être réaliste.
Also danny., what would happen is that they would start the bidding and then saying after a few bids "ohhh yeah its BY items" and they would not take low bids so lets say those cheap badges that were sold for 6$ each because he would not accept people bidding 1-2$ on each they were like 34 of them its a lot of 34 but priced by the items so refusing to take bids below 5$ for some crappy item which cost 3$ on ebay. Same with those propane tanks they are two for 8,99 at walmart but starting bid was always minimun 5$ so they sold the LOT of 2 pieces for 5$ a piece so add 12% and taxes goes up to 17$ for the two bottles
Most people did not know it was by the item cause they would say it once in a awhile. They also said we could split the lots like for the cans they were lets say 48 cans and i wanted 8 they refused to sell it separately stating that it had to be sold all together but on the orange paper it said 48mcx so 48pieces that could of been sold to 48 different bidders but yah they played with that the whole fucking day
You are referring to lot #65 which had 24 yellow Acura emblems and sold for $2. How did it sell for $2 if the auctioneer would not take bids under $5. These emblems are selling on ebay for $11.99 plus shipping each, details here http://www.ebay.com/sch/i.html?_odk...onda+emblem&_nkw=yellow+honda+emblem&_sacat=0
Maybe he was smart enough to buy them for $2 plus 12% auction fees plus taxes totaling about $2.55 each and selling them on ebay for $11.99 plus shipping. The $3 emblems you are speaking of on ebay are stickers, I checked, not emblems.
Many products sold for under $5, once again depending on the value of the item and the auctioneer. It is a normal practice in all auctions that the auctioneer will start high and take a 1st lower bid to get the ball rolling. Everyone knew all products were sold per piece except in the case when it was stated on the orange paper “one lot” of products or like headlights which come in a pair. This was announced regularly and everyone understood.
I will state again, auctions do not stop the bidding process in the middle because the price is too high, People are not forced to bid, it is up to them to decide what they want to pay for a product.
As for the "cost too high" part, that comes with the auction imo. It's the starting bids that bothered me. My example is: I asked ravenblackr1 to bid on a gps/backup camera combo for me, the lot comes up, and Paul starts at $20. Right away the auctioneer says "come on, that's too low, fifty starts it. Do I hear fifty.". Wtf?!? It 2 supposed to be a no reserve auction, how is $20 to low?
The complaint is that a $299 item started at $50? It ended up selling for $140 so the $20 opening bid would not have won. Do you blame the auctioneer for starting it at $50? Is it his job to auction off products as fast as possible so people stick around for the ending? If the auction lasted 10 hours, there would have been 5 people left at the end, everyone would leave. No Auctioneer will accept ridiculous bids on high value products unless only one person wants it and that actually happened a few times. A good example if the 8 idatalink Chrysler car starters retailing for $159 that someone grabbed up for $40 each because it was the only bid or the pet barrier worth $60 that was bought for $5. How about the Oreck floor polisher, brand new with a $599 price tag that went for $100. No one mentions the deals. The auction system is all about getting the job done fast and efficiently.
- Shelf bids from buyers not even present, which coincidentally, all shelf bids matched cost on all items (ex: Turbo, seats, sub woofers, etc). Also very peculiar, it was the same 3 numbers being rotated when a shelf bid was called.
It is acceptable practice for a buyer to go to the desk, make an offer on a product, leave a deposit and go home.
It was not 3 numbers it was about 7 or 8 numbers being called as winners regularly. These numbers were the retail stores that bought large numbers of products. You say the opening price was cost. I ask you why would a store buy at cost, knowing there is no warranty? Can’t they just buy it at cost from their suppliers with a full warrantee? You are saying that a Garrett GTX35 cost is $800, or a 12” Lanzar woofer in a vented enclosure cost is $35?
- Issuing invoices with a bankrupt company name and another company's tax ID numbers
For this you are correct. The billing system program was built by an excel specialist. The invoices were programmed with our company name on the top line, then the reference “Encan DPB” on line 2 of an excel sheet, then lower down was our tax numbers and other information. In fact, you are all right, our company name did not appear on the invoices upon printing. This was truly an error by one of the staff and I take full responsibility for the mistake. For this I do truly apologize. It was not done on purpose and was not meant to mislead anyone.
We're now going on Wednesday, and we're nowhere closer to having anything resolved. This person was aware of the thread review on his auction and has chosen to post nothing in his defense. They've had 4 days to speak up and clear the air, but still, no response in direct correlation with our concerns and observations. A very vague initial response was sent to Danny, which explained absolutely nothing. Now, apparently, Danny has spoken with the individual again and has a more concise reply in regards to our complaints. Once again, channeled through intermediary (Danny) and not right to us, the people complaining.
Out of sheer curiosity, I'm going to postpone my complaint with the SQ and OPC until tomorrow late afternoon. As mentioned above, this is going on day 5. I think the grace period is over. We've been more than fair
Actually, we only found out about the complaints from Danny on Tuesday afternoon. He can attest to that. We were busy cleaning out the DPB store on Monday and Tuesday (as per our contract. The premises has to be put back into the same condition as before the tenant entered) so there was a huge cleanup to do (including disposal of all invoices, checks, files and other sensitive paperwork that must be brought to a shredding company). As well as negotiating with the finance company for the products that they owned as well as organizing transport for some of the larger items such as the tire machine and balancer. We only saw the posts on the forum on Wednesday.
UPDATE:
Just received my auction items by mail. The packaging was fine, but the items have both been opened, one if the items has been tampered with, although it's useable.
Correct me if I'm wrong, but the items were sold as "Passive door lock proximity kits", which in fact, they're not! The boxes only contain the receiver, the transmitter and the wiring, no module, power source connections or install instructions are included. Which doesn't make these kits, it makes them parts.
So now we have another issue: Misrepresenting items with false descriptions.
In their current state, they're unusable. Another kit must be purchased and used in conjunction with these parts to form a functioning kit. Not to mention, as per my research, all modules, transmitters and receivers, must be programmed per application.
You purchased lot number 89 2 EZ GO, keyless hands free systems, made by compustar, priced at $83.25 a piece, you paid $25.
Once again ebay
http://www.ebay.com/itm/Compustar-F...y-Add-System-FT6-Series-Systems-/360698909504
Here is the product description:
Mini keyless transmitter that automatically unlocks car doors when it comes within 3 feet of the car.
Place a small, quarter size, device on a key chain or in a pocket and it eliminates the need to press lock or unlock on a Compustar remote starter or drone mobile remote starter app.
COMPATIBLE WITH Compustar FT-6 Series Controllers Only. This system is not compatible with any factory vehicle systems and has to be used with a Compustar aftermarked alarm/starter.
When using EZ-GO make sure:
Version 6.07 is on the brain of your alarm system
1-14-3 is turned ON
Passive arming will not work with 6.07 at the moment.
You need to buy the controller sold separately!!!!
It was clearly stated everywhere that you have to pick up your order by 5:00PM on Sunday. You told one of our staff members that you were from far and did not want to come back to pick up your goods and you were leaving early.
It is not the auction that is responsible to ship you your goods. It is stated by law, any unclaimed goods are either forfeited or they are put into storage. When a client comes to claim them, you will be charged storage and other fees.
Our staff were kind enough to take your order, put it in a box and take it to the post office and ship it to you for a $5 fee to cover the shipping costs and you are complaining?
It is your job to inspect the product, check the specs, make sure it is what you want, open the box, and verify if anything is missing. We went through all of this trouble to give you a great service and send your products and you are upset because you did not take the time to check what you were buying before you bought it??
We did have access to most parts before and during the auction, EXCEPT for electronic items, suck as my passive lock kits, that we're behind the counter, hanging on the wall. I tried to go around the counter and have a closer look, but the woman behind the counter told me it was reserved for staff access only. From all angles that I saw the units from, they looked sealed.
Conclusion:
We did our best to clearly advise everyone in both languages all of the rules of the auctions stated on your registrations that you signed, on your bidder’s card, on the second page of the catalogue, on the back of the computer screens, taped on the counter and on the front door.
You must take the time to read and understand what you are signing or read and understand all of the posted signs. There were verbal announcements every half an hour before the auction started, there was a speech with all of the explanations by the auctioneer when the auction started, and anyone that had a question during the auction got an answer.
With today’s technology, almost everyone has a smart phone. Anyone can check, in seconds, the value of a product online and decide what they are willing to pay for it. Use this technology for your benefit. Anyone can go to a website and type in the model number of a Garrett GTX35 turbo to see the real price and then decide if he is willing to pay $400 for it or $800 which is the price it sold for. The buyer made a pre-bid on the turbo. Everyone was in shock, some people laughed but he walked away with a great deal on it and probably resold it for a large profit. He checked the product, established a value, put in a bid that was reasonable to him, and made a smart decision. It is your job as a client to ensure you are getting good value for your money and does all of the due diligence before you raise your hand to bid.
We tried to please everyone by having certain lots geared towards stores and some lots geared towards the individuals. We would not have been able to sell the t-harness trailer plug and play harnesses piece by piece. Can you imagine us having to ask “who will bid on this Hyundai Santa Fe plug and play trailer harness” This lot of over 50 plugs had to be sold to a retailer that specializes in trailer hitch installations.
All of the photos were displayed with quality pictures on the front page of Montrealracing.com If you do not like what you see or are not interested in it, why bash the product or the people selling them?
It is not nice to bash products online in public just because you think it is cheap. There is a market and value for all products being either inferior quality or top of the line. We sold what was at the location at the time that the store declared bankruptcy.
The RCMP has already contacted us concerning your complaints regarding the tax numbers and 12% auctions fees, we have already provided them with all of the information that they required and have confirmed that it is valid.
We sincerely apologize for taking so long to answer all of your concerns. You can imagine our shock yesterday once we had the time to read all 8 pages of the posts on the forum with all of your complaints and concerns. In fact we had several stores and 1 professional liquidator actually compliment us for the speed of the auction, seeing there were a lot of lots (average auction is 250 – 350 lots) as well as some of the great deals they got.
We as well apologize for the error of not having our company name printed on the invoices. We were not trying to hide our identity; the proof is listing our tax numbers and phone number on the invoices as well as our name on your credit card or debit receipt.
The majority of people got a great deal on their products. This is proven by many of the retail stores that bought BIG, unfortunately a small few were not happy. This saddens us because most of the people did leave happy and left with great deals and had a good time.
I will be asking Danny to leave this post of our response up for a period of one week, to make sure all of you get a chance to read this and then will have this thread and all other auction related material will be taken off of MontrealRacing.com.
Shelf bids, and opening bids, that exceeded full retail prices, incomplete kits selling as full kits, Chinese knockoffs selling as authentic items and refusing to separate impractically massive lots (example: 60 cans of spray paint, buy them all or don't bid).
Both auctioneers were brutal, couldn't count and often confused themselves, the runners working for the auctioning company, didn't have a clue AND ONE OF THEM, WE CAUGHT CALLING PHANTOM BIDS, TWICE.
Safe to say that next time I head to one of these auctions and recognize these faces, I'm turning around.
Edit: Full reply by Encan DPP from page 10:
Bonjour, Hello,
Danny called me 2 days ago letting me know what is happening on your forum and I must say, I am amazed, astonished and heartbroken over the accusations being posted here. I am writing this letter to give everyone an explanation of your accusations against us. 1st of all, let’s start by proving that this is indeed a Legal Bankruptcy. Anyone can google 9262-8890 Quebec Inc and you will have all of the proof you need.
We went into the store do an inspection and brought in a team of people whose job it is to count all of the products including inventory, office equipment, garage equipment and everything else in the building. They create the lots, tag all of the lots, take the pictures finally prepare a catalogue (that all registered buyers receive when they register on the day of the auction) Then the auction process starts. Now the marketing of the action is ready to start.
For everyone’s information, here are some general auction rules posted everywhere on the internet for anyone to verify if they choose to:
1) Live auctions can be lively affairs, with participants bidding on various goods and services as an auctioneer acts as moderator. Live auctions are conducted by communication, either verbal or with the use of signs, with a single person, the auctioneer, taking bids. Although rules of live auctions vary, there are a number of regulations common to most events.
2) All Bidders Must Register
Before being allowed to bid, all bidders must register with the auction house, and in some cases for larger buyers often leave some kind of deposit so they are not interrupted by the deposit collectors. These bidders will in turn be issued a number and a paddle with which to bid.
3) All Items Sold "As Is"
All items are generally sold "as is," without guarantee made to their value, function or genuineness. For this reason, items are often offered up for inspection for a period prior to bidding.
4) The Auctioneer Determines Bidding
The auctioneer is the only party allowed to determine that a bid has been placed. If an auctioneer misses a bid, the missed party has no right to have the bid reinstated.
5) Item Values Are Estimates
Most items offered at auction are given an estimated value by the auction house. This valuation is only an estimate and is not a guarantee of the object's resale value or its worth.
6) Auction House Holds No Liability
Once an object has been legally transferred over to the winning bidder, the auction house ceases holding any liability over the object. Any damages incurred due to its use or misuse is not the auction house's responsibility.
7) Items May Be Removed From Bidding
Although items may be listed in a catalog as being available for bidding, the auction house generally reserves the right to remove items from bidding at any time, for any reason.
8) Items Must Be Taken Away After Purchase
All items successfully purchased by the bidder must be removed by the winning bidder within a time period set out beforehand by the auction house. The expenses incurred in moving the item are the winning bidder's alone.
9) Bids May Be Disqualified or Rejected
The auction house reserves the right to disqualify or reject any bids made during or after the auction, for any reason.
10) You Must Pay Immediately
Most auction houses require that winning bidders pay all or part of the winning bid immediately after the auction. Failure to do so may result in financial penalties or the forfeiture of the item.
11) The Auctioneer Has Final Say
All disputes over matters related to bidding are referred to the auctioneer, who has final say.
Now that you have read this guide which is available anywhere on the net, here is our explanations for your concerns and complaints:
1) We had done publicity everywhere, where it was clearly stated that inspection was from 9:30AM until 11:00 AM. Many of you showed up at 9:00AM, the doors were opened and people were inspecting the products. This is your opportunity to check, plug in, open boxes, verify contents or condition of the products etc. You have the right to do this right up until the product is sold.
Everyone who wanted to participate in the auction and place bids filled out and signed a registration form. The people at the front desk recommended to everyone that if they were planning to purchase in large quantity, it was recommended to leave a deposit in advance so that the deposit collectors do not break your concentration during the auction process.
Here is the actual registration form that was used. You will notice all paperwork was done in French and English so all attendees could clearly understand everything. Please read it carefully and understand what everyone signed before they were handed a buyers card.
2) Once you registered and signed the document, you were handed a buyers card with your number, on the back of the buyers card, the rules, were clearly printed.
3) With the buyer’s card, you received a 7 page catalogue which included all of the information we had on the products as well as their lot numbers. Once again, on the 2nd page of the catalogue, information on the auction was listed.
4) We had other sheets with information taped to the front door, on the counter and on the back of the computer screens facing everyone that was at the counter.
5)There were speaches made by the staff every half hour since 9:30AM, we invited everyone to look at the 2 buildings (the showroom and the garage).Concerning the trailer and cars at the end of the auction, about some of the products being under reserve and other products that were by sold under the approval of the financing company, some of the products in inventory were held by a finance company and so the sale of some of the goods were subject to the finance company approval. We made that perfectly clear.
6) Now, the auction begins and the auctioneer made his opening speech in French and in English, here are the actual speech documents that he used:
Here are some of the answers to your concerns:
Shelf bids and opening bids:
We received many bids on items from people that came to the auction registered and could not stay for the auction, so they went to see the girls at the counter, placed bids on items that they were interested in and left a deposit. We as well had prebids from several of the many retail shops and suppliers looking to buy some products. We cannot start a bid at $5.00 if we already have a deposit on a bid of $35. If the prebid is $35.00 we will start the bidding at that price. For the people that attended the auction, they will know that most of the prebids were up-bidded anyway, so it changes nothing. I do however apologize if this upset you however this is regular practice in auctions. Anyone can place a pre-bid on an item.
Incomplete kits selling as full kits
It is up to you, as the consumer, to check all of the products before you buy it. This is the reason for the inspection time before the auction and you have the right to inspect during the auction as well, up until the point where the item is sold. The people hired to do the inventory and create the lots are not installers, or car modifiers. They are not there to see if a plug may be missing in a box with 10 parts in it. This is your job as the consumer to do during the allowed inspection time.
Chinese knockoffs selling as authentic items
We cannot be responsible for items that a retail store purchases and stocks. We come in and sell what is there. We only read a description that is on the packaging of the product. It is up to you to either bid or not bid on a particular item.
I DO KNOW, that a CH Walmart impact gun sold for 135$ and a trans stand, not jack, sold for 130$ (if I remember correctly). The CH gun goes on sale at Walmart for 30$ at Xmas so... And the trans stand, well, I purchased mine brand new for 100$ from the manufacturer.
There were a bunch of other tools up for auction though, like fuse kits (hahahahaha), no-name multi meters, no name box wrench sets, no name socket sets, Ryobi drill driver combo, and some more. Like I said, wasn't around for most of those sales though.
I am not sure but I believe most professional service centers use Ingersoll Rand Impact guns. They are quite a reputable company with service centers all over the world.
Regarding the no name wrenches and other tools, this was a Doctor Du Pare Brise, not a snap on tool shop. Our job was to auction off everything including the mops, the Docteur du Pare Brise welcome carpets, the telephone system, even the garbage cans. Everything must be sold. Our job is not to throw out tools that do not have a brand name on it. We are there solely to liquidate the assets of a bankrupt company.
Refusing to separate impractically massive lots (example: 60 cans of spray paint, buy them all or don't bid).
We auctioned off 440 lots approximately in about 6 hours. The 60 spray cans that you are speaking of had a retail value of $5.05 each, totaling $303 retail for he 60 cans. The auction would have been over by 8:00 Pm if we did that. This makes no sense!
A GT30 (if I remember correctly) that looked like it's been on the shelf since the dawn of time was up for auction.
Well, the Garrett that you are speaking of is a GTX35, it was brand new in a sealed box when the inventory guys opened it, it was called at a value of $1634.00 which was the retail price we saw on the box. We did have a pre-bid on it for $800. For your reference, here is a listing of turbo prices http://www.ebay.com/bhp/garrett-gtx35 I do not see one under $1799. You can clearly see the serial number and model numbers on the box and the actual price and model is easy to check.
Now this was a lot of 3 radiators, all brand new, all identical. Bidding starts at 25$/ea and the final sale price... 75$ each! GIVE ME A BREAK! The auction guy almost had a stroke trying to boost the price of them. Now if I compare what was sold for 75$/ea, which ends up being 225$ and you'll probably need all 3 to get one functioning, to say a BWR triple core (BWRAD-HD01), half sized rad which costs me 119$ with a limited lifetime warranty. OR I could always go the Mishimoto route and pay slightly more 141$ OR a Koyo 170$?
So you are saying that we should have stopped the auction at around $50 and announced to everyone to be careful and not overbid? This is an auction, no one forces anyone to bid, this is up to client what he is willing to pay for a product. You say you need to buy 3 to get one running. These were all brand new in the boxes which were on the floor under the Demo that was on the wall. Why do you assume they do not work or are defective? This is only your opinion. As far as other brands that you prefer and what you are willing to pay for it that is your choice and whether it was a good deal or not is up to the buyer.
The bid requirements were inconsistent demanding 5$ minimum bids one second, and accepting 2$ increments the next.
Not to mention, on a few occasions, the auctioneers would refuse to sell an item for 5$, which was the maximum initial bid submitted. It was a NO-RESERVE auction, and frankly, the auctioneer had no right to refuse the bids. ALSO, on one occasion, the auctioneer decided to include a secondary lot to someone AT NO ADDITIONAL COST.
It is up to the auctioneer to take charge of the bidding process. This is why he gets the 12% auction fees. He uses his judgment depending on the product and the price of an item on what value to accept increments. If an item is valued at $500, he will of course not accept increments of fifty cents, but you noticed that the cans of paint and chemicals worth $5-9, he accepted increments of $0.25. The auctioneer runs the auction and he can do whatever he wants. This is why they get paid. This procedure is standard at all auctions. If a product is not bid on, the auctioneer will put 2 lots together or give one away to someone who is spending lots of money, it is totally up to his discretion how to run the auction.
Correct me if I'm wrong, but refusing bids on a NO-RESERVE AUCTION, and INCLUDING ITEMS FOR FREE on other lots, but wouldn't that be a malpractice on the auctioneers part? He doesn't decide what the minimal value of an object is, his job is simple, talk fast and sell the junk to the highest, and sometimes ONLY, bidder.
Where did you read that this was a non reserve auction? Everyone knew that some items were owned by the finance company. It was announced at the beginning of the auction and during the auction on several occasions. Some products are owned by the finance company is subject to their approval. People bid, the winner was registered as well as his high bid, and on Monday, the finance company gets the final word on whether to let the sale go through or to get their products back or to assign someone to sell them by other means. This was made perfectly clear on many occasions. Can you imagine that 4 month old Clarion Display purchased for over $4000 selling for $10 bucks? Or the Corghi Tire machine and balancer purchased 9 months ago for over $22000.00 selling for $650 because there is only one bidder? Would you as the finance company, being owed $18000 on the tire machine, accept a $650 offer?
One every other lot that had more than 2 of the same item, THE AUCTIONEER REFUSED TO SPLIT THE LOTS, PURCHASE THEM ALL OR DON'T BID. Everyone in the room heard it, RavenBlackR1 can confirm.
The winning bidder gets to decide if he wants to purchase one product or the whole lot as long as the products in the lot are identical. Then the auctioneer asks if anyone else wants to purchase one at the same price. If the lots of products are not identical he must purchase the entire lot. When a retail shop won the bid, they took all of them, like the radiators or the toe hooks, or the spray cans and trailer t-harness wiring kits. When an individual won, they did split, like the axle back mufflers, the winning bid took one, then the auctioneer asked who else wants one, and 2 other buyers raised their hands.
L'acheteur 117 etais bien le proprietaire qui avait fait faillite, mais avis mis ses lunettes de douche pour pas que personne lui remarque.
Acheteur 117 était un magasin de détail. Il a acheté plus de $4000.00 à la vente aux enchères. il n'y a pas de quantité maximale quelqu'un peut acheter.
il avais des acheteur qui travail pour eux pour faire monter les enchère
We flatly deny this accusation. Why would we risk our 20 year + reputation just to make a few lousy dollars? We had a few shops contact us after seeing the publicity for the auction and they consigned us a small amount of merchandise that they wanted to sell cheap and quick. Is it possible they were bidding up their own products? Maybe a retail store was trying to bump a price to a competitor? There are tons of theories can be made, but this is out of our control.
les numéro de taxe sur les facture et il son pas valide.
Tous les numéros de taxes sur les factures sont valables. Il est facile de vérifier. Nous sommes une compagnie renom réel qui a en affaires depuis plus de 20 ans.
Mais oui le prix de depart a 5$ sur plusieurs items sa avait aucun sens aussi moi aussi deux fois j'ai vu des gars de l'encan faire monter le prix.
Lesti qui callais la description et qui mettais des prix de depart la pluspart du temps au prix du COST du produit pour pas finir en dessous. Cetait mal organiser ils savent pas la pluspart du temps si cetait par item ou en LOT. Il vendaient un mag au debut UN mag personne voulait bidder 5$ dessus jai offer 1$ sont parti a rire et refuser mon bid il l'ont jamais
Le gars qui a appelé les lots et les offres de départ a été reffering à des offres pré réalisés sur les produits. Si quelqu'un enchère de 35 $ à l'avance, la vente aux enchères débute à 35 $. L’encateur peut refuser toute offre qu'il souhaite, il dirige l’encan. Avez-vous déjà visité une enchère de voiture et voit un encanteur commence à 10 $, s'il vous plaît être réaliste.
Also danny., what would happen is that they would start the bidding and then saying after a few bids "ohhh yeah its BY items" and they would not take low bids so lets say those cheap badges that were sold for 6$ each because he would not accept people bidding 1-2$ on each they were like 34 of them its a lot of 34 but priced by the items so refusing to take bids below 5$ for some crappy item which cost 3$ on ebay. Same with those propane tanks they are two for 8,99 at walmart but starting bid was always minimun 5$ so they sold the LOT of 2 pieces for 5$ a piece so add 12% and taxes goes up to 17$ for the two bottles
Most people did not know it was by the item cause they would say it once in a awhile. They also said we could split the lots like for the cans they were lets say 48 cans and i wanted 8 they refused to sell it separately stating that it had to be sold all together but on the orange paper it said 48mcx so 48pieces that could of been sold to 48 different bidders but yah they played with that the whole fucking day
You are referring to lot #65 which had 24 yellow Acura emblems and sold for $2. How did it sell for $2 if the auctioneer would not take bids under $5. These emblems are selling on ebay for $11.99 plus shipping each, details here http://www.ebay.com/sch/i.html?_odk...onda+emblem&_nkw=yellow+honda+emblem&_sacat=0
Maybe he was smart enough to buy them for $2 plus 12% auction fees plus taxes totaling about $2.55 each and selling them on ebay for $11.99 plus shipping. The $3 emblems you are speaking of on ebay are stickers, I checked, not emblems.
Many products sold for under $5, once again depending on the value of the item and the auctioneer. It is a normal practice in all auctions that the auctioneer will start high and take a 1st lower bid to get the ball rolling. Everyone knew all products were sold per piece except in the case when it was stated on the orange paper “one lot” of products or like headlights which come in a pair. This was announced regularly and everyone understood.
I will state again, auctions do not stop the bidding process in the middle because the price is too high, People are not forced to bid, it is up to them to decide what they want to pay for a product.
As for the "cost too high" part, that comes with the auction imo. It's the starting bids that bothered me. My example is: I asked ravenblackr1 to bid on a gps/backup camera combo for me, the lot comes up, and Paul starts at $20. Right away the auctioneer says "come on, that's too low, fifty starts it. Do I hear fifty.". Wtf?!? It 2 supposed to be a no reserve auction, how is $20 to low?
The complaint is that a $299 item started at $50? It ended up selling for $140 so the $20 opening bid would not have won. Do you blame the auctioneer for starting it at $50? Is it his job to auction off products as fast as possible so people stick around for the ending? If the auction lasted 10 hours, there would have been 5 people left at the end, everyone would leave. No Auctioneer will accept ridiculous bids on high value products unless only one person wants it and that actually happened a few times. A good example if the 8 idatalink Chrysler car starters retailing for $159 that someone grabbed up for $40 each because it was the only bid or the pet barrier worth $60 that was bought for $5. How about the Oreck floor polisher, brand new with a $599 price tag that went for $100. No one mentions the deals. The auction system is all about getting the job done fast and efficiently.
- Shelf bids from buyers not even present, which coincidentally, all shelf bids matched cost on all items (ex: Turbo, seats, sub woofers, etc). Also very peculiar, it was the same 3 numbers being rotated when a shelf bid was called.
It is acceptable practice for a buyer to go to the desk, make an offer on a product, leave a deposit and go home.
It was not 3 numbers it was about 7 or 8 numbers being called as winners regularly. These numbers were the retail stores that bought large numbers of products. You say the opening price was cost. I ask you why would a store buy at cost, knowing there is no warranty? Can’t they just buy it at cost from their suppliers with a full warrantee? You are saying that a Garrett GTX35 cost is $800, or a 12” Lanzar woofer in a vented enclosure cost is $35?
- Issuing invoices with a bankrupt company name and another company's tax ID numbers
For this you are correct. The billing system program was built by an excel specialist. The invoices were programmed with our company name on the top line, then the reference “Encan DPB” on line 2 of an excel sheet, then lower down was our tax numbers and other information. In fact, you are all right, our company name did not appear on the invoices upon printing. This was truly an error by one of the staff and I take full responsibility for the mistake. For this I do truly apologize. It was not done on purpose and was not meant to mislead anyone.
We're now going on Wednesday, and we're nowhere closer to having anything resolved. This person was aware of the thread review on his auction and has chosen to post nothing in his defense. They've had 4 days to speak up and clear the air, but still, no response in direct correlation with our concerns and observations. A very vague initial response was sent to Danny, which explained absolutely nothing. Now, apparently, Danny has spoken with the individual again and has a more concise reply in regards to our complaints. Once again, channeled through intermediary (Danny) and not right to us, the people complaining.
Out of sheer curiosity, I'm going to postpone my complaint with the SQ and OPC until tomorrow late afternoon. As mentioned above, this is going on day 5. I think the grace period is over. We've been more than fair
Actually, we only found out about the complaints from Danny on Tuesday afternoon. He can attest to that. We were busy cleaning out the DPB store on Monday and Tuesday (as per our contract. The premises has to be put back into the same condition as before the tenant entered) so there was a huge cleanup to do (including disposal of all invoices, checks, files and other sensitive paperwork that must be brought to a shredding company). As well as negotiating with the finance company for the products that they owned as well as organizing transport for some of the larger items such as the tire machine and balancer. We only saw the posts on the forum on Wednesday.
UPDATE:
Just received my auction items by mail. The packaging was fine, but the items have both been opened, one if the items has been tampered with, although it's useable.
Correct me if I'm wrong, but the items were sold as "Passive door lock proximity kits", which in fact, they're not! The boxes only contain the receiver, the transmitter and the wiring, no module, power source connections or install instructions are included. Which doesn't make these kits, it makes them parts.
So now we have another issue: Misrepresenting items with false descriptions.
In their current state, they're unusable. Another kit must be purchased and used in conjunction with these parts to form a functioning kit. Not to mention, as per my research, all modules, transmitters and receivers, must be programmed per application.
You purchased lot number 89 2 EZ GO, keyless hands free systems, made by compustar, priced at $83.25 a piece, you paid $25.
Once again ebay
http://www.ebay.com/itm/Compustar-F...y-Add-System-FT6-Series-Systems-/360698909504
Here is the product description:
Mini keyless transmitter that automatically unlocks car doors when it comes within 3 feet of the car.
Place a small, quarter size, device on a key chain or in a pocket and it eliminates the need to press lock or unlock on a Compustar remote starter or drone mobile remote starter app.
COMPATIBLE WITH Compustar FT-6 Series Controllers Only. This system is not compatible with any factory vehicle systems and has to be used with a Compustar aftermarked alarm/starter.
When using EZ-GO make sure:
Version 6.07 is on the brain of your alarm system
1-14-3 is turned ON
Passive arming will not work with 6.07 at the moment.
You need to buy the controller sold separately!!!!
It was clearly stated everywhere that you have to pick up your order by 5:00PM on Sunday. You told one of our staff members that you were from far and did not want to come back to pick up your goods and you were leaving early.
It is not the auction that is responsible to ship you your goods. It is stated by law, any unclaimed goods are either forfeited or they are put into storage. When a client comes to claim them, you will be charged storage and other fees.
Our staff were kind enough to take your order, put it in a box and take it to the post office and ship it to you for a $5 fee to cover the shipping costs and you are complaining?
It is your job to inspect the product, check the specs, make sure it is what you want, open the box, and verify if anything is missing. We went through all of this trouble to give you a great service and send your products and you are upset because you did not take the time to check what you were buying before you bought it??
We did have access to most parts before and during the auction, EXCEPT for electronic items, suck as my passive lock kits, that we're behind the counter, hanging on the wall. I tried to go around the counter and have a closer look, but the woman behind the counter told me it was reserved for staff access only. From all angles that I saw the units from, they looked sealed.
Conclusion:
We did our best to clearly advise everyone in both languages all of the rules of the auctions stated on your registrations that you signed, on your bidder’s card, on the second page of the catalogue, on the back of the computer screens, taped on the counter and on the front door.
You must take the time to read and understand what you are signing or read and understand all of the posted signs. There were verbal announcements every half an hour before the auction started, there was a speech with all of the explanations by the auctioneer when the auction started, and anyone that had a question during the auction got an answer.
With today’s technology, almost everyone has a smart phone. Anyone can check, in seconds, the value of a product online and decide what they are willing to pay for it. Use this technology for your benefit. Anyone can go to a website and type in the model number of a Garrett GTX35 turbo to see the real price and then decide if he is willing to pay $400 for it or $800 which is the price it sold for. The buyer made a pre-bid on the turbo. Everyone was in shock, some people laughed but he walked away with a great deal on it and probably resold it for a large profit. He checked the product, established a value, put in a bid that was reasonable to him, and made a smart decision. It is your job as a client to ensure you are getting good value for your money and does all of the due diligence before you raise your hand to bid.
We tried to please everyone by having certain lots geared towards stores and some lots geared towards the individuals. We would not have been able to sell the t-harness trailer plug and play harnesses piece by piece. Can you imagine us having to ask “who will bid on this Hyundai Santa Fe plug and play trailer harness” This lot of over 50 plugs had to be sold to a retailer that specializes in trailer hitch installations.
All of the photos were displayed with quality pictures on the front page of Montrealracing.com If you do not like what you see or are not interested in it, why bash the product or the people selling them?
It is not nice to bash products online in public just because you think it is cheap. There is a market and value for all products being either inferior quality or top of the line. We sold what was at the location at the time that the store declared bankruptcy.
The RCMP has already contacted us concerning your complaints regarding the tax numbers and 12% auctions fees, we have already provided them with all of the information that they required and have confirmed that it is valid.
We sincerely apologize for taking so long to answer all of your concerns. You can imagine our shock yesterday once we had the time to read all 8 pages of the posts on the forum with all of your complaints and concerns. In fact we had several stores and 1 professional liquidator actually compliment us for the speed of the auction, seeing there were a lot of lots (average auction is 250 – 350 lots) as well as some of the great deals they got.
We as well apologize for the error of not having our company name printed on the invoices. We were not trying to hide our identity; the proof is listing our tax numbers and phone number on the invoices as well as our name on your credit card or debit receipt.
The majority of people got a great deal on their products. This is proven by many of the retail stores that bought BIG, unfortunately a small few were not happy. This saddens us because most of the people did leave happy and left with great deals and had a good time.
I will be asking Danny to leave this post of our response up for a period of one week, to make sure all of you get a chance to read this and then will have this thread and all other auction related material will be taken off of MontrealRacing.com.
