e-mail arrivé
https://my.electroneum.com/resetting/request
Electroneum Password Reset
Hi Everyone!
PLEASE do not reply to this email address - it won't get a response - my inbox has over 10,000 unread messages.
Please follow the instructions below.
You do not need to do this immediately, you will just need to reset your password when you next log in.
Visit
https://my.electroneum.com/resetting/request
Enter your email address and click RESET PASSWORD.
Wait for a confirmation email to arrive (to your primary email account). This might take a little while due to server load, however the link to reset your password WILL BE STILL BE VALID.
The link will take you back to the Electroneum Wallet Manager system and ask you to reset your password. Choose a secure password. Complete the captcha code displayed.
Follow the instructions to set up your PIN (this 5 digit Personal Identification Number is part of a system called Two Factor Authentication or 2FA). You will be asked to enter a PIN Recovery Email Address - this should ideally be a DIFFERENT email address to your primary one. It will be used to reset your PIN number in the event of forgetting it. Using a different email protects you if your primary email is hacked.
You'll then need to click the link in the PIN Recovery Email Address - and you are done.
You can log in to the website or the app with your new details and PIN number.
There will be a short period after 12 midnight whilst we analyse network traffic with the Amazon team (all our server infrastructure is on Amazon AWS, the same place that Netflix is hosted). Once we are satisfied the new infrastructure is protecting our users to the best of our abilities we will launch the wallet transfer system on the Electroneum Android App and
https://my.electroneum.com a short time later.
Keep your eye on
https://facebook.com/electroneum for further updates
Again, we are very sorry for the delay in activating our service, we feel it is important to make every effort to try and ensure our users are protected from the inevitable attempts to compromise their accounts.
Richard Ells
Founder of Electroneum
richard.ells@electroneum.com