Snail
Banned
So my brother in law has a 2013 GLK he bought used a few years back. He's not entirely satisfied with it, given it's Mercedes-levels of glitches, faulty sensors and expensive maintenance compared to his older Acura TL Type-S which it replaces. The latest is this :
He goes in to Mercedes to replace the front emblem, which is a traffic radar, since his is cracked. Also, the 12v cigarette lighter is replaced and a mechanical sunroof piece is also replaced. Soon after the repair, his center console screen begins to perpetually reboot, cycling through the Mercedes logo and a distraction warning, and a black screen, then back to the Mercedes logo, the warning, etc. He's unable to use his radio, bluetooth or any screen-related feature with the exception of the backup camera.
He returns to Mercedes with the newfound issue, and the tech promptly excuses the incomplete service on the basis that "an update was not performed following the replacement of the radar". So Mercedes updates his software and he's sent on his way. Now everything works perfectly well...until about a month later when he begins experiencing the same issue non-stop. Now, to this day, his GLK is still fucked. Oh and the warranty is now finished, over since December 31st.
Any thought on what to look for? Any shops you guys know that could accurately diagnose & repair this without charging Mercedes money? I want to say Momentum Motorsports, but they seem like high-end mechanical guys. Do they venture into Mercedes electronics?
He goes in to Mercedes to replace the front emblem, which is a traffic radar, since his is cracked. Also, the 12v cigarette lighter is replaced and a mechanical sunroof piece is also replaced. Soon after the repair, his center console screen begins to perpetually reboot, cycling through the Mercedes logo and a distraction warning, and a black screen, then back to the Mercedes logo, the warning, etc. He's unable to use his radio, bluetooth or any screen-related feature with the exception of the backup camera.
He returns to Mercedes with the newfound issue, and the tech promptly excuses the incomplete service on the basis that "an update was not performed following the replacement of the radar". So Mercedes updates his software and he's sent on his way. Now everything works perfectly well...until about a month later when he begins experiencing the same issue non-stop. Now, to this day, his GLK is still fucked. Oh and the warranty is now finished, over since December 31st.
Any thought on what to look for? Any shops you guys know that could accurately diagnose & repair this without charging Mercedes money? I want to say Momentum Motorsports, but they seem like high-end mechanical guys. Do they venture into Mercedes electronics?