FieroAlex
Legacy Member
I received this email from Koodo yesterday and I've been running around changing passwords left, right and center. Has anyone else received this email and if so what are you doing to keep your accounts safe. I'm honestly not to confident in Koodo's "No Port protection" and I'm wondering other than changing the account password and pin, is there anything else I can do? Should I resort to changing my Phone number for my account to be safe?
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We recently detected a security incident impacting your account information.
What happened: On February 13, 2020, an unauthorized third party using compromised credentials accessed our systems and copied August/September 2017 data that included your mobility account number and telephone number. It is possible that the information exposed has changed since 2017, in which case your current information is not compromised.
What we are doing: We acted quickly to prevent further unauthorized access. Some customers could have been at risk of unauthorized number porting, where a fraudster could use the compromised information to gain control of a customer’s phone number by moving it to another carrier. This would mean that the fraudster would receive your calls and texts. To prevent this, we have applied port protection on your account. Port protection is a feature that prevents the porting of your number to another carrier unless you call us first. If you’d like to have this feature removed, please contact us.
We have found evidence that the unauthorized third party is offering the information for sale on the dark web. With port protection in place, we do not believe that your information could be used for any fraudulent purposes. Nevertheless, we have reported this incident to Law Enforcement and the Office of the Privacy Commissioner of Canada and we are working closely with them on this matter.
What you can do: As always, be diligent in monitoring your online accounts and email for any suspicious activity. Ensure that you do not reuse the same login credentials across different accounts, and use passwords that are difficult to guess. We also recommend that you not register your mobile telephone number on online accounts. If you have done so, you may want to remove it and use an alternative method to receive One Time Passcodes or 2 Factor Authentication codes.
If you have any questions, please contact us at 1 866 995 6636, Monday - Sunday, 9:00 a.m. - 10:00 p.m. ET. At Koodo, we believe customer privacy is of the utmost importance. We are taking this matter very seriously. We remain committed to protecting your privacy. We sincerely regret any inconvenience or concern this may cause and look forward to continuing to serve you in the future.
Sincerely,
Jim Senko President, Mobility Solutions
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We recently detected a security incident impacting your account information.
What happened: On February 13, 2020, an unauthorized third party using compromised credentials accessed our systems and copied August/September 2017 data that included your mobility account number and telephone number. It is possible that the information exposed has changed since 2017, in which case your current information is not compromised.
What we are doing: We acted quickly to prevent further unauthorized access. Some customers could have been at risk of unauthorized number porting, where a fraudster could use the compromised information to gain control of a customer’s phone number by moving it to another carrier. This would mean that the fraudster would receive your calls and texts. To prevent this, we have applied port protection on your account. Port protection is a feature that prevents the porting of your number to another carrier unless you call us first. If you’d like to have this feature removed, please contact us.
We have found evidence that the unauthorized third party is offering the information for sale on the dark web. With port protection in place, we do not believe that your information could be used for any fraudulent purposes. Nevertheless, we have reported this incident to Law Enforcement and the Office of the Privacy Commissioner of Canada and we are working closely with them on this matter.
What you can do: As always, be diligent in monitoring your online accounts and email for any suspicious activity. Ensure that you do not reuse the same login credentials across different accounts, and use passwords that are difficult to guess. We also recommend that you not register your mobile telephone number on online accounts. If you have done so, you may want to remove it and use an alternative method to receive One Time Passcodes or 2 Factor Authentication codes.
If you have any questions, please contact us at 1 866 995 6636, Monday - Sunday, 9:00 a.m. - 10:00 p.m. ET. At Koodo, we believe customer privacy is of the utmost importance. We are taking this matter very seriously. We remain committed to protecting your privacy. We sincerely regret any inconvenience or concern this may cause and look forward to continuing to serve you in the future.
Sincerely,
Jim Senko President, Mobility Solutions
