hello, we have a condo unit, on first floor rented out to tenants. it's been about a month they moved in. they flagged that the kids above them ( 2nd floor owners with twins two girls 3 years old) are running and making noise at 6 AM when they wake up..
as per tenants version this seems to be recurring every day and it wakes them up. she works at hospital doing long shifts, sometimes evening and night and she wants to sleep in late. the current tenant couple doesn't have kids, age around 35y/o.
previous tenants never flagged this as an issue ( but also they have a one year old daughter so maybe it didn't bother them.
what has been done so far:
our tenants went to see the neighbors upstairs to explain the situation about 2 weeks ago
no improvement
they flagged to us, i spoke with condo administration which sent them an official letter of complaint reminding the condo rules ( states no running) and the DB level as per city regulations.
2 days later our tenants went to speak with the owner upstairs again. situation got worse and is now tensed between them as owners (2nd floor) told them pretty much to fuck off as there's nothing they can do. they have 2 young kids. they're doing their best to contain the situation.
tenants complained to us again
we met with condo administration and 2nd floor condo owners last Thursday to have a chat. the 2nd floor owners are aware of the situation but they re-assure us that they try their best to contain the noise and stop/limit the running and ship them to daycare at 7:30 AM during the week.
what do you guys recommend as next steps? i don't think the situation will improve.
other info:
code civil article 976 stipulates: 976. Les voisins doivent accepter les inconvénients normaux du voisinage qui n'excèdent pas les limites de la tolérance qu'ils se doivent, suivant la nature ou la situation de leurs fonds, ou suivant les usages locaux.
i went to see the cops just as FYI: they told me they don't really intervene when kids are involved as it's "normal" noise
i went to see the city: theere's nothign to re-enforce quiteness in a condo
condo association rules stipulaes not to make noise to bother your neighbours at any hours and no running in the condo, but again these are 3 years kids.
Regie du logement? i don't think they will get invovled
previous tenants never complained
What to do to fix this?
as per tenants version this seems to be recurring every day and it wakes them up. she works at hospital doing long shifts, sometimes evening and night and she wants to sleep in late. the current tenant couple doesn't have kids, age around 35y/o.
previous tenants never flagged this as an issue ( but also they have a one year old daughter so maybe it didn't bother them.
what has been done so far:
our tenants went to see the neighbors upstairs to explain the situation about 2 weeks ago
no improvement
they flagged to us, i spoke with condo administration which sent them an official letter of complaint reminding the condo rules ( states no running) and the DB level as per city regulations.
2 days later our tenants went to speak with the owner upstairs again. situation got worse and is now tensed between them as owners (2nd floor) told them pretty much to fuck off as there's nothing they can do. they have 2 young kids. they're doing their best to contain the situation.
tenants complained to us again
we met with condo administration and 2nd floor condo owners last Thursday to have a chat. the 2nd floor owners are aware of the situation but they re-assure us that they try their best to contain the noise and stop/limit the running and ship them to daycare at 7:30 AM during the week.
what do you guys recommend as next steps? i don't think the situation will improve.
other info:
code civil article 976 stipulates: 976. Les voisins doivent accepter les inconvénients normaux du voisinage qui n'excèdent pas les limites de la tolérance qu'ils se doivent, suivant la nature ou la situation de leurs fonds, ou suivant les usages locaux.
i went to see the cops just as FYI: they told me they don't really intervene when kids are involved as it's "normal" noise
i went to see the city: theere's nothign to re-enforce quiteness in a condo
condo association rules stipulaes not to make noise to bother your neighbours at any hours and no running in the condo, but again these are 3 years kids.
Regie du logement? i don't think they will get invovled
previous tenants never complained
What to do to fix this?