Soopacharged
Legacy Member
Here's my experience with Duclos Chrysler in Saint Hubert. I'm sure this is not the 1st or last time they've done this.
I bought a car from this dealership last year and at the time I was never told that the car had a transferable extended gold warranty. The salesman brought out a brochure with different warranty options that I could purchase. The one I chose came to almost $3000. The warranty that I received was less than what I asked for. I'm assuming that the difference between the two was pocketed.
It's been about 3-4 weeks since I tried to get a refund from them and so far nothing. I spoke to a "manager" and his response was they would call the 3rd party warranty company to see what could be done. This was his position on several phone conversations and in person. I clearly told him that I gave my money to Duclos Chrysler. The 3rd party warranty company has nothing to do with this. One possible "solution" offered was to add the 6 year warranty after the original 6 year warranty ran out. I don't need this car warrantied until 2026.
I sent them a registered letter giving the 10 business days to give me a full refund. June 20th was the deadline. I called to speak to Daniel, the "manager", and I was told that he no longer works there. I left my name for the new manager 2 days later still no response.
So now I'm proceeding with small claims court and its going to cost them more than the $3000 I paid for the warranty. I've had repairs done that the original warranty would've covered that I've paid for.
Duclos Chrysler is a scammer and don't care about customers. It's obvious in the way I've been totally ignored.
UPDATE
Tired of waiting so I went to the dealership to avoid going to court. Long story short I get totally ignored, physically assaulted and thrown out by the police after I refused to leave. Can you believe this?
I bought a car from this dealership last year and at the time I was never told that the car had a transferable extended gold warranty. The salesman brought out a brochure with different warranty options that I could purchase. The one I chose came to almost $3000. The warranty that I received was less than what I asked for. I'm assuming that the difference between the two was pocketed.
It's been about 3-4 weeks since I tried to get a refund from them and so far nothing. I spoke to a "manager" and his response was they would call the 3rd party warranty company to see what could be done. This was his position on several phone conversations and in person. I clearly told him that I gave my money to Duclos Chrysler. The 3rd party warranty company has nothing to do with this. One possible "solution" offered was to add the 6 year warranty after the original 6 year warranty ran out. I don't need this car warrantied until 2026.
I sent them a registered letter giving the 10 business days to give me a full refund. June 20th was the deadline. I called to speak to Daniel, the "manager", and I was told that he no longer works there. I left my name for the new manager 2 days later still no response.
So now I'm proceeding with small claims court and its going to cost them more than the $3000 I paid for the warranty. I've had repairs done that the original warranty would've covered that I've paid for.
Duclos Chrysler is a scammer and don't care about customers. It's obvious in the way I've been totally ignored.
UPDATE
Tired of waiting so I went to the dealership to avoid going to court. Long story short I get totally ignored, physically assaulted and thrown out by the police after I refused to leave. Can you believe this?
