Rat^3
Well-known member
Well this is my first Ford (2017 Forcus RS) and my last Ford just based on customer service alone. I had enough of them during the summer after one part was on back order for 3 months and they refused to source the part for me and on another occasion (ile perrot) I went in for a oil change and a check engine but at the end of the service they forgot to check the codes and told me no mechanic was around to plug it in... (lols) anyways another story for another day.
I really do enjoy driving the car itself and again I took it into the dealership (West Island) for a oil change and check engine for warranty work. Oil change gets done no problem, and the check engine was a faulty spark plug causing a misfire. But instead of changing all four they just changed one and cleared the codes. I pick up the car late Friday night and guess what... the check engine is still there. That weekend I go away for a vacation out west and will take care of things when I get home.
Today guess what, I receive a phone call from the service at Ford West Island for them to let me know that, the spark plug they sent off to warranty was denied because of what... Because the car has 60,200kms...
200kms over the warranty allowance lol... When I asked the service guy why would he send it away without telling me ahead of time and his very response was "Ive never seen a spark plug get denied a claim for over 200kms but you're on the hook for it..."
Typically I'm the type of person who is very calm, but Ford Canada what the flying fuck. The car itself wasn't exactly cheap, service sends away a claim assuming itself it will get accepted, gets denied for 200kms and then come back to me and say "Sorry you gotta pay" and not to mention still have the check engine light on? lollll
Such a cheap piece of shit company and service a la mardeeeeeeee, this is my first Ford and my last Ford.
I really do enjoy driving the car itself and again I took it into the dealership (West Island) for a oil change and check engine for warranty work. Oil change gets done no problem, and the check engine was a faulty spark plug causing a misfire. But instead of changing all four they just changed one and cleared the codes. I pick up the car late Friday night and guess what... the check engine is still there. That weekend I go away for a vacation out west and will take care of things when I get home.
Today guess what, I receive a phone call from the service at Ford West Island for them to let me know that, the spark plug they sent off to warranty was denied because of what... Because the car has 60,200kms...
200kms over the warranty allowance lol... When I asked the service guy why would he send it away without telling me ahead of time and his very response was "Ive never seen a spark plug get denied a claim for over 200kms but you're on the hook for it..."
Typically I'm the type of person who is very calm, but Ford Canada what the flying fuck. The car itself wasn't exactly cheap, service sends away a claim assuming itself it will get accepted, gets denied for 200kms and then come back to me and say "Sorry you gotta pay" and not to mention still have the check engine light on? lollll
Such a cheap piece of shit company and service a la mardeeeeeeee, this is my first Ford and my last Ford.